Privacy Policy

Last Updated: 28-01-2025

This Privacy Policy explains how Finch Gift Shop (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from finchgiftshop.com (the “Site”) or otherwise interact with us (collectively, the “Services”).

By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted on our Site with the “Last Updated” date revised accordingly.

Personal Information We Collect

1. Information You Provide Directly

We collect personal information that you provide, including:

  • Contact Details: Name, address, phone number, and email address.
  • Order Details: Shipping and billing addresses, payment confirmation, and items purchased.
  • Account Information: Username, password, and security questions (if applicable).
  • Customer Support Information: Any details shared when communicating with us (e.g., inquiries via email or phone).

2. Information Collected Automatically

We automatically collect certain data when you use our Site, including:

  • Usage Data: Your IP address, browser type, device information, and browsing behavior.
  • Cookies: We use cookies to improve the user experience, remember preferences, and provide analytics. For details, visit Shopify’s Cookie Policy.

3. Information from Third Parties

We may receive additional information from third parties, such as:

  • Payment Processors: For processing transactions securely.
  • Advertising and Marketing Partners: To tailor promotions and advertisements.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Providing Services: Fulfilling orders, processing payments, arranging deliveries, and managing returns or exchanges.
  • Marketing and Advertising: Sending promotional emails, SMS, or targeted ads based on preferences.
  • Security and Fraud Prevention: Protecting our customers and business from fraudulent activity.
  • Customer Communication: Responding to inquiries and providing support.

Sharing of Personal Information

We may share your personal information in the following ways:

  • Service Providers: With vendors who assist in providing services (e.g., IT support, payment processing, delivery services).
  • Marketing Partners: With third parties for advertising and promotional purposes.
  • Legal Obligations: To comply with legal requirements or protect our rights.

Cookies and Tracking

Cookies help enhance your experience on our Site. You can adjust your browser settings to block or delete cookies, but doing so may affect the functionality of the Site.

User-Generated Content

Any reviews or content you post on public areas of the Site may be visible to others. Please exercise caution when sharing personal information.

Your Privacy Rights

Depending on your location, you may have rights such as:

  • Access: Request a copy of the personal information we hold.
  • Correction: Update inaccurate or incomplete details.
  • Deletion: Request deletion of your personal information.
  • Communication Preferences: Opt out of promotional communications.

To exercise these rights, contact us at finchgiftshop@gmail.com or use the details below.

Data Retention

We retain personal information as necessary to fulfill our obligations, comply with legal requirements, and resolve disputes.

Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect information from minors. If you believe a child has provided us with personal information, contact us to request its deletion.

International Users

By using our Services, you consent to the transfer, storage, and processing of your information in countries where we operate, including Canada.

Contact Us

For any questions or concerns about this Privacy Policy or your personal information, please reach out to us:

📞 Call/WhatsApp: +1-416-730-1028

📧 Email: finchgiftshop@gmail.com

📍 Address: 5714 Yonge Street, North York, ON M2M 4E7, Canada

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